Banking 24 hours a day FREE!!
In Touch is your connection to Mountain West Bank, giving you immediate access to the information you need most often. With In Touch, you can quickly and easily:

  • Make account balance inquiries.
  • Determine most recent transactions on your account.
  • Verify deposits as well as other electronic funds or ATM transactions.
  • Transfer funds between accounts and make loan payments.

Using In Touch and Main Menu

Using In Touch
Before using Mountain West Bank's In Touch, please make sure you have your account number(s) handy. It appears at the top right corner of your statement or the bottom of your check. You will also need your Personal Identification Number (PIN) to access InTouch. The first time you call, your PIN will be your social security number. You will be prompted to change your PIN to a more meaningful, private personal identification number for future access.

  • First, call 666-0728 if you are calling from the Kootenai County area, or dial 1-800-641-5428 from any touch tone phone.
  • Please wait for the greeting, then follow the simple instructions given to you. You will be offered a series of menu options. To access these selections from the Opening Menu, simply press the corresponding number(s) on your touch-tone phone.
  • You may press 1 for English or 2 for Spanish.

Main Menu

1

Checking or Money Market Information
1 Checks and other debits
2 Deposits and other credits
3 All transactions cleared since last statement
4 Search by check amount
5 Search by check number
9 Request account information by fax
0 Transfer to operator
# Return to main menu
* Repeat menu

2

Savings Information
1 Savings withdrawals
2 Savings deposits
3 All transactions cleared since last statement
0 Transfer to operator
# Return to main menu

3

Loan information

4

Certificates of deposit and individual retirement accounts

5

Place stop payment of a check
6

Transfer funds
7

Verify funds
8

Change PIN

9

Report lost or stolen ATM/Debit Card

0

Transfer to Mountain West's customer service

# Terminate call
* Repeat Menu

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